The argument of whether or not we should upgrade our POS system has already been presented to me by our IT consultants; however I regretfully inform you all that I will not be able to attend the meeting in which the agenda will be to strictly discuss the current POS system this coming Thursday. In order to assure that there is no under representation from our department I would like to present you all with the material and information the IT consultants presented for us and give my proper recommendation.
Currently our POS terminals are running on a DOS software, which will eventually become obsolete. We are the only one of our vendor’s customers that is using this system to run our POS application. Even though it does run over the DOS system we cannot be assured that our vendor will not make major changes to their hard drive. Unfortunately, we cannot take the word of our vendor if it is not in writing. We need to update our POS application and be able to run it on a more current operating system that will add functionality as well as be connected to a network. We are at major fault for not having thought in the potential increase of customers as well as retention of satisfied customers if we were able to make sure at all times that all of our shoppers had a great experience in-store.
It is very important that we become connected to a network and to our headquarters at all times. In order to make sure that our customers always leave happy, we need to make sure that supply meets demand. If a customer comes to a store looking for a particular blouse but we do not have their size, we need to make sure in the most efficient way possible how to find the blouse for the customer and how to get it to the customer. Our PDA handhelds are not the most efficient way to look up store inventory. The PDA’s are only able to register the SKU of a particular item after being scanned. In order to find out if the blouse is located at another location, we will have to bring the customer to the terminal and explain to them that they will have to call several stores until they find a store that has it. The customer will potentially become irritated for having wasted so much time looking for a blouse that our store does not have.
I recommend that we update our software to a more compatible and current operating system. We have a highly trained IT team, and I am strongly confident of our managers and their ability to learn a new operating system. By updating our system, we will be able to create a lot more functionality for our PDA’s and have more accurate information. I hope that you all have a better idea about where you may stand on the issue of upgrading to a new operating system. Please prepare yourselves accordingly as I believe this meeting will truly shape the future for this company.
P.S. I have attached a table to consider the reasons to upgrade OS.
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